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Privacy & Cancellation Policy

Each service may have a different cancellation policy. Please check the service you have booked for individualised policies. 

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Cancellation Policy

If you need to reschedule or cancel your appointment, please contact us at least 48 hours in advance by calling or texting 0405 365 572.

Important Policies:

  • Our 'on-walk membership' has its own specific policies (please check specific service for details).

  • If you cancel after payment has been received, a $10 administration fee will apply.

  • Cancellations made without the required 48-hour notice will incur a processing fee of 50% of your booking cost.

  • You can reschedule your appointment once at no cost; however, any additional rescheduling will incur a $50 administration fee.

  • Please note that the rescheduling fee does not apply to on-lead walks.

Refund Policy:

  • We do not offer refunds for change of mind.

  • Once sessions have commenced, no refunds will be issued.

Thank you for your understanding!

Privacy Policy

Last Updated: 19/12/2023

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1. Introduction

Welcome to IdaBoss Dog Training. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage with our services. By using our website or services, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect
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2.1 Personal Information

We may collect personal information, such as your name, email address, phone number, and address when you voluntarily provide it to us. This information is used to facilitate communication and provide our services.

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2.2 Non-Personal Information

We also collect non-personal information, such as browser type, IP address, and pages visited, to enhance the user experience and improve our services. This information is collected through cookies and similar technologies.

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3. How We Use Your Information
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We use the information collected for the following purposes:

  • To provide and maintain our services.

  • To communicate with you, including responding to inquiries and providing updates.

  • To improve our website and services.

  • To personalize your experience and deliver relevant content.

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4. Disclosure of Information
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We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as outlined in this Privacy Policy or as required by law.

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5. Data Security
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We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

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6. Third-Party Links
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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

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7. Your Choices
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You can opt-out of receiving communications from us by following the unsubscribe instructions provided in our emails. You may also contact us to update or delete your personal information.

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8. Changes to This Privacy Policy
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We may update this Privacy Policy periodically. The date at the top of the policy indicates when the latest changes were made. Your continued use of our website or services after any changes to the Privacy Policy constitutes acceptance of those changes.

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9. Contact Us
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If you have any questions or concerns regarding this Privacy Policy, please contact us.

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Thank you for choosing IdaBoss Dog Training.

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